Refund & Cancellation Policy

1. Overview

At SSSP Business Solutions, we are committed to delivering high-quality IT and digital services. We understand that circumstances can change, and this policy outlines the conditions under which cancellations and refunds are applicable.

Please read this policy carefully before making any payment or entering into a service agreement with us. By engaging our services, you acknowledge and agree to the terms outlined below.

2. Cancellation by Client

Clients may cancel a project or service engagement by providing a written notice via email to info@ssspsolutions.in. The date of receipt of the written notice shall be considered the effective cancellation date.

Refund eligibility upon cancellation depends on the stage at which the work has progressed:

Cancellation Stage	Refund Eligibility
Before work has commenced (within 48 hours of payment)	Full Refund
After work has commenced but less than 25% completed	50% Refund of advance paid
25% – 50% of project completed	25% Refund of advance paid
More than 50% of project completed	No Refund
Project delivered and accepted by Client	No Refund

In all cases of cancellation, the Client shall pay for all work completed up to the cancellation date, and SSSP Business Solutions shall deliver all completed deliverables and assets to the Client.

3. Non-Refundable Items

The following are strictly non-refundable under any circumstances:

• Third-party costs incurred on behalf of the Client (domain registration, hosting fees, stock images, software licenses, API subscriptions, etc.)
• Work already delivered and approved by the Client
• Consultation fees for completed strategy or advisory sessions
• Rush delivery charges or priority scheduling fees
• Customisation work completed as per Client-approved specifications
• Government fees, taxes (GST), or statutory charges

4. Refund for Defective or Incomplete Delivery

If SSSP Business Solutions fails to deliver the agreed services as specified in the Service Agreement or Statement of Work, the Client may raise a concern within 7 days of delivery. We will:

• First attempt to rectify the deficiency at no additional cost
• If the deficiency cannot be resolved within a reasonable timeframe (typically 14 working days), offer a partial or full refund depending on the extent of the incomplete work

Refund claims raised after 7 days of project delivery will not be accepted.

5. Cancellation by SSSP Business Solutions

SSSP Business Solutions reserves the right to cancel a project under the following circumstances:

• Non-payment or significant delay in payment by the Client
• Failure by the Client to provide required inputs, content, or approvals despite reminders
• Discovery that the project involves unlawful, unethical, or harmful activities
• Force majeure or circumstances beyond our reasonable control

In such cases, the Client will be refunded for any advance paid, less the cost of work already completed.

6. Retainer & Monthly Service Agreements

For ongoing retainer or monthly service agreements:

• Either party may terminate the retainer with 30 days' written notice
• Fees already paid for the current billing period are non-refundable
• No refund is applicable for partially utilised months
• Unused retainer hours (where applicable) do not carry forward beyond 30 days

7. How to Request a Refund

To initiate a refund request, please follow these steps:

• Send an email to info@ssspsolutions.in with the subject line: "Refund Request — [Your Project Name]"
• Include your name, contact number, invoice number, and a clear reason for the refund request
• Our team will acknowledge your request within 2 business days
• Approved refunds will be processed within 7–10 business days via the original payment method

8. Refund Processing

Approved refunds will be processed to the original payment method used at the time of transaction. Processing timelines may vary:

• Bank Transfer / NEFT / RTGS: 3–5 business days
• UPI: 1–3 business days
• Credit / Debit Card: 5–10 business days (subject to bank processing)

SSSP Business Solutions is not responsible for delays caused by financial institutions or payment processors.

9. Disputes

If you believe a refund decision is unfair or incorrect, you may escalate the matter by contacting us directly at +91 99909 22240. We are committed to resolving disputes amicably. If no resolution is reached, the matter shall be subject to the jurisdiction of courts in New Delhi, India as per our Terms of Service.

10. BiteLane Subscriptions

This section applies to BiteLane plans (bitelane.ssspsolutions.in). Sections 2 to 6 above are for project engagements and do not apply to BiteLane. Where this section and another section differ, this section applies to BiteLane.

• Free trial: the 10-day trial costs nothing, so there is nothing to refund. You are never charged automatically: a plan is paid for only when you pay a BiteLane invoice.
• Refund within 7 days of your first payment: if you ask within 7 days of paying for your first BiteLane plan and BiteLane did not work as described and we could not fix the problem, we will refund that payment in full, including GST.
• Duplicate or mistaken payment: if you pay the same invoice twice, or pay for a plan you did not choose, tell us within 30 days and we will refund the extra or mistaken amount in full, including GST.
• Service failure: if BiteLane is unavailable for a long period because of a fault on our side, we will, at our choice, extend your plan by the time lost or refund that part of your payment.
• Otherwise: a plan you have paid for and used is not refundable, and there is no refund for the unused part of a plan you stop using. You can stop at any time; your plan simply runs to the end of the period you paid for.
• Tax: when we refund a BiteLane invoice we refund the GST on it as well and issue a credit note.
• Your own customers: payments that customers make to your stall are between you and them. BiteLane does not hold them and cannot refund them. Refund a customer through your own UPI app or payment provider account.
• How to ask: email bitelane@ssspsolutions.in with the mobile number you log in with, the invoice number and a short reason, subject line “BiteLane refund”. We reply within 2 business days. Approved refunds go back through the original payment method within 7–10 business days (sections 7 and 8 explain timings).

11. Contact Us